Shipping policy

At Medestetics.com, we are committed to providing our customers with high-quality cosmeceutical products and an exceptional shopping experience. Please review our shipping policy for important information regarding shipping costs, timelines, and other details.

1. Shipping Destinations:
We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping.

2. Shipping Methods & Costs:

  • Standard Shipping: Free shipping on all orders over $70. For orders under $70, a flat rate of $8.50 applies.

  • Expedited Shipping: We offer expedited shipping options from USPS, Fedex, and UPS at checkout for an additional fee based on the carrier's rate.

3. Processing Times:

  • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

  • Orders placed before 2:00 PM EST will be processed the same day when possible.

  • Orders placed after 2:00 PM EST or on weekends/holidays will be processed on the next business day.

4. Delivery Times:

  • Standard Shipping: 3-5 business days.

  • Expedited Shipping: 1-3 business days, depending on the option selected at checkout.

  • Delivery times may vary during peak seasons or due to unforeseen circumstances.

5. Order Tracking:

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the order from there or through the shipping carrier's website.

6. Damaged, Lost, or Stolen Packages:

  • If your order arrives damaged, please contact us within 5 business days with photos of the damaged items and packaging.

  • For lost or stolen packages marked as delivered, please file a claim with the shipping carrier and contact our support team for further assistance.

7. Returns and Exchanges:

  • Return shipping costs are the responsibility of the customer unless the product arrives damaged or incorrect.

  • For detailed return and exchange policies, please refer to our [Return Policy Page].

8. Contact Us:

If you have any questions or need assistance with your order, please contact us at info@medestetics.com.

Thank you for choosing Medestetics.com for your cosmeceutical needs. We appreciate your business and look forward to serving you!