Shipping policy
At Medestetics.com, we are committed to providing our customers with high-quality cosmeceutical products and an exceptional shopping experience. Please review our shipping policy for important information regarding shipping costs, timelines, and other details.
1. Shipping Destinations:
We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping.
2. Shipping Methods & Costs:
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Standard Shipping: Free shipping on all orders over $70. For orders under $70, a flat rate of $8.50 applies.
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Expedited Shipping: We offer expedited shipping options from USPS, Fedex, and UPS at checkout for an additional fee based on the carrier's rate.
3. Processing Times:
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Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
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Orders placed before 2:00 PM EST will be processed the same day when possible.
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Orders placed after 2:00 PM EST or on weekends/holidays will be processed on the next business day.
4. Delivery Times:
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Standard Shipping: 3-5 business days.
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Expedited Shipping: 1-3 business days, depending on the option selected at checkout.
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Delivery times may vary during peak seasons or due to unforeseen circumstances.
5. Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the order from there or through the shipping carrier's website.
6. Damaged, Lost, or Stolen Packages:
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If your order arrives damaged, please contact us within 5 business days with photos of the damaged items and packaging.
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For lost or stolen packages marked as delivered, please file a claim with the shipping carrier and contact our support team for further assistance.
7. Returns and Exchanges:
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Return shipping costs are the responsibility of the customer unless the product arrives damaged or incorrect.
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For detailed return and exchange policies, please refer to our [Return Policy Page].
8. Contact Us:
If you have any questions or need assistance with your order, please contact us at info@medestetics.com.
Thank you for choosing Medestetics.com for your cosmeceutical needs. We appreciate your business and look forward to serving you!