Refund policy

At Medestetics, we are committed to providing comprehensive and clear claims, refund, and exchange guidelines that outline when and how you're eligible for reimbursement or replacement services. That's why we have a clear and comprehensive guideline that outlines our process and terms when you submit a claim with us.

Our team of experts will review all claims and work to resolve them in 1 to 3 business days. We offer comprehensive customer support as well, so if you have any questions or concerns regarding our claim's guidelines, please do not hesitate to contact us here and we will be happy to answer them.

1. Disclaimer: The results of procedures performed with our products are not guaranteed. Results in each patient may vary due to various /circumstances.

cosmelan Disclaimer: Due to a very complex formula, all cosmelan products may change color and texture depending on the manufacturing batch. These characteristics are indicated on cosmelan boxes: "The color change in the cream does not affect its efficacy or activity level."

mesoestetic® follows the guidelines of a pharmaceutical company and sometimes there are color and texture changes between batches. All batches have been checked by mesoestetic® quality department.

2. Any inaccuracies in products shipped or condition received, shall require medestetics to be notified within 7 calendar days from the delivery date.

3. Products must be returned within 30 DAYS FROM PURCHASE DATE. After the 30 days have passed, if there is a request to return products, then the case will be analyzed, without guarantee of acceptance.

4. If you wish to return less than 6 products charge at a promotional price, for a different reason than these mentioned: shipping damage, quality defect, wrong product sent, unusual reaction. You will be charged the full retail price.

5. Fees: Please note a 15% restocking fee may be applicable on exchanges and returns.

6. medestetics is not responsible for payment or reimbursement for shipping charges. All those returns due to "I changed my mind", "I no longer want the product, I got a better price", late cancellations (over 24 hours after the order was placed), etc. Will have the buyer bearing the cost of the return shipping label, which will be deducted from the refund amount. medestetics offers free shipping on purchases over $75. The shipping label is paid for by medestetics, and it is not issued free of charge by the carrier. medestetics assumes this charge as an incentive to the buyer. However, this incentive will be deducted from the refund at the moment in which the buyer decides to return the purchased product for the aforementioned reasons. medestetics

7. medestetics will not assume the costs related to orders canceled due to reasons such as "I changed my mind," "I was wrong," or "I did not intend to make the purchase." Following the completion of a purchase, various platforms and payment methods, including but not limited to PayPal, Visa, Mastercard, Shopify, and others, impose fees associated with the transaction. These fees, once a purchase is canceled for the aforementioned reasons, are non-refundable to medestetics. Consequently, cancellations of this nature will incur a fee equivalent to the charges imposed by the respective platforms and payment methods. Please note that this fee will not be reimbursed to the buyer.

8. Reimbursement: Please allow 3 to 5 business days to process the credit into the client's account. Refunds will be made directly to the payment method. Any product refunds will only include the cost of the item and not the shipping costs incurred.

9. Shipping Damages: If the product is received damaged due to shipping mishandling, the product should be kept and returned in its original packaging.

10. Please note that there are certain exclusions that apply to the claim's guidelines - these include items marked as "Final Sale" or "Non-Returnable" on the website when purchased, and products that have been used past their expiration dates.

11. At medestetics, we are committed to providing exceptional products and services to our customers around the world. However, please be aware that we do not cover tax expenses for international orders.

International shipments will not qualify for returns or refunds unless it is due to product damage during shipping. In these cases, the buyer must provide evidence of such damage.

Policy Details:

  1. Responsibility for Taxes: All international customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their respective countries. These charges are not included in the purchase price or shipping costs and must be paid by the recipient of the order.

  2. Customs Declarations: We will declare the full value of the order on the customs form and will not mark the order as a gift. This is in accordance with international shipping regulations.

  3. Understanding Fees: We recommend that customers familiarize themselves with their country's customs policies and procedures. Contact your local customs office for detailed information on any potential charges you may incur.

  4. Order Processing: Orders that are refused at customs or returned to us due to unpaid taxes will not be eligible for a refund, and any additional return shipping costs may be deducted from your refund.

12. Refunds will be processed by verifying that the returned products have not been opened, tampered with, or contaminated. Products must be sealed and in their original packaging.

 

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