Claims, returns & refunds guidelines

At medestetics, we are committed to providing a comprehensive and clear claims, refund and exchange guidelines that outlines when and how you're eligible for reimbursement or replacement services; that's why we have a clear and comprehensive guideline that outlines our process and terms when you submit a claim with us.

Our team of experts will review all claims and work to resolve them in 1 to 3 business days. We offer comprehensive customer support as well, so if you have any questions or concerns regarding our claim's guidelines, please do not hesitate to contact us here and we will be happy to answer them.

cosmelan Disclaimer: Due to a very complex formula, all cosmelan products may change color and texture depending on the manufacturing batch. These characteristics are indicated on cosmelan boxes: "The color change in the cream does not affect its efficacy or activity level."

mesoestetic® follows the guidelines of a pharmaceutical company and sometimes there are color and texture changes between batches. All batches have been checked by mesoestetic® quality department.

2. Any inaccuracies in products shipped or condition received, shall require medestetics to be notified within 7 calendar days from delivery date.

3. Products must be returned within 30 DAYS FROM PURCHASE DATE. 

4. If you wish to return less than 6 products charge at a promotional price, for a different reason than these mentioned: shipping damage, quality defect, wrong product sent, unusual reaction. You will be charge full retail price.

5. Fees: Please note a 15% restocking fee may be applicable on exchanges and returns.

6. medestetics is not responsible for payment or reimbursement for shipping charges. All those returns due to "I changed my mind" or "I no longer want the product, I got a better price", etc. Will have the buyer bearing the cost of the return shipping label, which will be deducted from the refund amount.

7. Reimbursement: Please allow 3 to 5 business days to process the credit into the client's account. Refund will be made directly to the payment method. Any product refunds will only include the cost of the item and not shipping costs incurred.

8. Shipping Damages: If product is received damaged due to shipping mishandling, the product should be kept and returned in its original packaging.

9. Please note that there are certain exclusions which apply to claim's guidelines - these include items marked as "Final Sale" or "Non-Returnable" on the website when purchased, products that have been used past their expiration dates.

10. International shipments will not qualify for returns or refunds, unless it is due to product damage during shipping. In these cases, the buyer must provide evidence of such damage.

11. Refunds will be processed by verifying that the returned products have not been opened, tampered with or contaminated. Products must be sealed, and in their original packaging.